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#12 – Capacity Building In Your Business

alisdair-barrAre the right people doing the right roles?

Another question you should ask is are these people doing just these roles? Or are they

Have separate job descriptions for admin and for sales roles.

You should also ensure good  performance measures, performance discussions and systems are in place.

Is there a good relationship between revenue generators and support staff?

Getting these roles working together can be challenging. There needs to be a good feedback loop, otherwise admin staff are no empowered to do what they need to, and revenue generators end up taking on more tasks…

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